Question 1

What areas do you serve?

Accepted Answer

We serve the Mid-Atlantic region including Delaware, Maryland, Pennsylvania, New Jersey, Virginia, and Washington D.C. Our headquarters is in New Castle, DE, with a second location in Baltimore, MD. We regularly work in Wilmington, Philadelphia, Baltimore, Northern Virginia, and the D.C. metro area.

Question 2

How long does a typical office furniture installation take?

Accepted Answer

Timeline depends on project size. A single-floor cubicle installation for 20–30 workstations typically takes one to two days. Larger multi-floor projects or phased installations are planned in detail before work begins so your team stays productive throughout. We provide a project-specific timeline during the quoting process.

Question 3

What furniture brands are you certified to install?

Accepted Answer

Our installers are certified on all major commercial panel systems including Steelcase, Haworth, MillerKnoll (Herman Miller and Knoll), Teknion, and Allsteel. We also work with a wide range of casegoods, conference furniture, and storage systems from other manufacturers.

Question 4

Are you a Minority Business Enterprise (MBE)?

Accepted Answer

Yes. East Coast Furniture Services is a certified Minority Business Enterprise. Our certification supports clients with supplier diversity requirements, including state and local government agencies, universities, and corporations with MBE spend targets. We can provide certification documentation upon request.

Question 5

Can you work after hours or on weekends?

Accepted Answer

Yes. We regularly schedule installations and relocations outside of business hours — evenings, weekends, and holidays — to minimize disruption to your operations. After-hours scheduling is available for all project types and is included in our standard quoting process.

Question 6

Do you handle office furniture removal and disposal?

Accepted Answer

Yes. We offer full decommissioning services including furniture disassembly, removal, and responsible disposal. We coordinate donation of qualifying items to local nonprofits and schools, and handle recycling or disposal of the remainder. Asset recovery and resale coordination is also available.

Question 7

Can you store furniture between phases of a project?

Accepted Answer

Yes. We operate a secure warehouse facility in New Castle, DE that serves as short- and long-term storage for client furniture inventory. We maintain detailed inventory records and can deliver stored items to your site on your schedule.

Question 8

What is a phased reconfiguration?

Accepted Answer

A phased reconfiguration is a workspace redesign completed in stages rather than all at once. This approach keeps your team in the building and productive while we work section by section. It is common for occupied offices, healthcare facilities, and government buildings where a full shutdown is not practical.

Question 9

Do you provide project management?

Accepted Answer

Yes. Every project includes a dedicated project manager who coordinates delivery, staging, installation sequencing, and punch-list resolution. Your project manager is your single point of contact from kickoff through final walk-through.

Question 10

Can you install demountable wall systems?

Accepted Answer

Yes. We install demountable and modular wall systems including glass fronts, solid panels, and integrated door systems. Demountable walls can be reconfigured without construction, making them a flexible alternative to drywall for private offices and conference rooms.

Question 11

How do I get a quote?

Accepted Answer

Contact us through our website or call (302) 276-0246. We will schedule a site survey or review your floor plan and furniture specifications, then provide a detailed written quote. There is no charge for the quote.

Question 12

Do you work with interior designers and furniture dealers?

Accepted Answer

Yes. We work closely with furniture dealers, interior designers, and facility managers throughout the Mid-Atlantic. If you are a dealer or designer looking for a reliable installation partner, we welcome the conversation.

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